IT Support

We understand that different businesses have different IT support needs, and can offer tailored packages, from basic through to premium, including 2nd line support for organisations that have their own IT department but require time and cost saving solutions.

2nd Line Support

  • Second line support service for organisations that have their own IT department
  • Guaranteed 4 hour response
  • No labour charges
  • Free telephone support
  • Discount on other services
  • Free loan equipment
  • Dedicated hardware technicians
  • Free printer services

An alternative to taking out an extended warranty on your hardware with the added advantage of guaranteed response times and on-site repair.
Covering everything from PC’s to monitors, plotters, scanners and dumb terminals, our skilled team of engineers provide the perfect hardware support solution.


Basic Support

  • A retainer package giving you access to response times that non-contract customers don’t get.
  • Guaranteed 4 hour response
  • 15% discount on parts* and labour
  • 50% discount on call out charges
  • Free telephone advice from engineers
  • 35% discount on development work

This package is aimed at customers who need a rapid response to problems when solutions require a technical mind. Basic faults can also be solved over the phone without charge.

*except items regarded as consumables: e.g. paper, toner and media.


Standard support

  • Covering all your hardware for peace of mind support
  • Guaranteed 4 hour response
  • Includes all parts*
  • No callout charge for hardware
  • Free telephone advice from engineers
  • 35% discount on all development work
  • Free loan equipment
  • Optional network support (switches and structured cabling)
  • Free Consultancy

This package is ideal for medium to large sized companies that have their own technical support staff as software and network problems incur extra charges but all hardware issues are covered through this retainer.

*except items regarded as consumables: e.g. paper, toner and media.


Premium Support

  • A complete IT support system for your business. Ideal for businesses that wish to outsource everything IT related.
  • Guaranteed 4 hour response
  • Includes all parts*
  • No callout charge
  • Instant telephone support
  • 35% discount on all development work
  • Free loan equipment
  • Network support
  • Free consultancy
  • Backup device support
  • Virus support
  • Complete software support
  • Remote system monitoring

We recommend this package for companies who require mission critical computers to run constantly. It can include management of users and installation of new applications as part of your solution. DDS can be the network administrators for your business.

*except items regarded as consumables: e.g. paper, toner and media.


Close-up view on conceptual keyboard - Support (blue key with tools symbol)