A secure and reliable IT system is essential for an organisation to function effectively, and this is especially apparent within the automotive trade.
At DDS we provide Managed IT services which look after all the relevant IT infrastructure involved in running a successful automotive business.
We work with:
- Dealer Management systems e.g. KDMS, Elite, Kerridge, Drive
Aftersales software e.g.Odis and VAS PC Diagnostics, Matrix Oil Systems, Castrol VHC
- Brand proprietary systems including VW, Skoda, Audi, Seat, VWCV, VWGTPS, BMW, Honda (motorbikes and cars), Hyundai, Kia, Mazda, Mitsubishi, Nissan, Suzuki
- Associated systems e.g. eTag Key Management, Motability, fleet/leasing, BodyShop and Paint systems, guest wifi portals
Managed IT support
As a leading Managed IT Service provider we deliver individually tailored, specific IT support to our clients. By providing a complete, outsourced IT department we take on the management and support of your IT systems, giving you peace of mind to concentrate on what you do best; working on behalf of your customers.
By providing a comprehensive IT package we can ensure that your system is working for you, not against you, and that the resilience and integrity of your network is kept up to date.
Managed IT support includes:
- Tailored solutions, both software and hardware
Pro-active 24/7 secure monitoring of servers with advanced diagnostic tools alerting DDS engineers to anything unusual, or to potential difficulties your server may experience before matters become mission critical (e.g. disc failures, need for security updates, etc.)
- Renewals of Antivirus, SSL, Domain names etc.
- Repairs and replacements for your hardware, covering servers, workstations, printers and associated network equipment
- Working with global brands’ retailer support
- Security and vulnerability checks
- Unlimited service calls
- A guaranteed on-site response
Managed IT services are charged at a fixed monthly fee, regardless of how many service calls are made or parts used. Outsourcing your IT support is a most cost-effective way of reducing overheads, in many cases saving over half the cost of an internal IT department. This helps to keep your business finances on track, as there are no hidden surprises in the running and supporting of your IT system.
Security and your peace of mind
Our premises are protected with CCTV, and Biometric access systems
All our engineers have signed a Data Protection / Client Confidentiality agreement
Your data is handled with the utmost sensitivity and confidentiality
Our back-up generator means that sustained power losses or extremes of weather do not impact on our ability to provide 24/7 effective, reliable support.
We understand security threats and have the expertise to protect your IT systems.
We constantly monitor and update products to keep your data safe and protected.
We are proud of the service we provide to the automotive sector, and have built strong working partnerships based on trust and recommendations.
Testimonial: From a Company Director of a Leading automotive dealership chain
“Over the years I think I have spoken with most of your Engineers and all of your team have been knowledgeable in relation to the Group infrastructure and applications, which made your IT support role easier when assisting personnel with resolving issues.
My main contact was normally with Martin and Matthew, and both understand the Motor Trade, which always helps.
I would say Direct Data Systems would be within the top 5% of IT companies we have dealt with, based upon your Engineers’ knowledge and ability in relation to the Motor Trade.”
If you have concerns about the security and integrity of your current IT system, or if you would simply like to say goodbye to all your technical worries, contact us.
Tel 01422 253094 / 0845 2575999 Email: enquiries@dds.IT.co.uk
We are here to support all your Business IT needs